‘The ambition is to do AI in such a way that can make our employees more efficient’ – Heineken chief AI officer Surajeet Ghosh speaks to Global Drinks Intel – Part I

As the race to embed AI into companies' business practices continues to resemble a 21st-Century equivalent of a gold rush, Global Drinks Intel editor Olly Wehring, secured time with Heineken's chief AI officer, Surajeet Ghosh, to learn more about his priorities in the area for the group and what the tech veteran thought of the alcohol industry when he joined from Amazon almost six years ago.What’s your background prior to your current role?My AI journey started in 2003, when I started taking university classes on the subject in the US. Back then, AI was described more as machine learning and