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Why the on-premise should focus less on AI, more on EI – Comment

Charlie Mitchell
Last updated: 24/03/2025 at 3:59 PM
By Charlie Mitchell
24 March 2025
6 Min Read

Imagine a world in which the ideal strategy for your specific brand is automatically generated. Except, for success in the on-premise, that won’t happen.


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We are living in an AI world, of that there is no doubt. We ask Siri and Alexa about the weather, we use ChatGPT to break down complex subjects into easy-to-understand snippets, and we even get personalised suggestions on which bar or restaurant will be best for us to visit based on previous outings.Yes, even our on-premise visits are becoming AI-generated.But it isn't just the patrons of bars and pubs who may benefit from the advantages of artificial intelligence. The directors, planners and marketers of drinks brands are also capitalising on machine learning and AI tools to enhance their str

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Charlie Mitchell
ByCharlie Mitchell
Charlie Mitchell is a renowned industry commentator and research expert within the drinks industry, having worked for well over a decade delving into the data that tells the story of how consumers eat and drink out. After having spent 13 years at NielsenIQ (formerly CGA Strategy), where he led the on-trade consumer & bartender research division, Charlie now heads up data, research & insights at Wilde Toast, the specialist drinks agency that helps drinks get chosen, through intelligent activation. Working with bartenders, consumers and trade professionals, Charlie distils what is happening in the sector to build winning strategies for brands. Email him at [email protected]
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